How long does a transfer take?⌄
Most transfers are confirmed within 1–4 hours. Supplier payments to China and India typically settle same business day. Remittances to Nigerian bank accounts arrive within minutes once confirmed.
How do I verify my identity (KYC)?⌄
After creating your account, go to Verification in your dashboard. Upload a government-issued ID and a selfie. Verification is usually complete within 24 hours. Business accounts require additional documentation.
What are the transfer limits?⌄
Verified personal accounts can send up to $10,000 per transaction and $50,000 per month. Higher limits are available for business accounts and verified importers. Email us to discuss your specific requirements.
How do I receive payments as a freelancer?⌄
Go to Receive in your dashboard and share your unique payment link. Anyone can pay you from the UK, USA, or ECOWAS — funds arrive in your wallet and are available for withdrawal or conversion.
Is WaltzPay a bank?⌄
No. WaltzPay is a fintech platform that works through licensed partner institutions. Regulated money transmission is performed by our partners who hold CBN IMTO approval, FCA authorisation, FinCEN registration, and other licences. Your funds are held in segregated safeguarding accounts.
What if my transfer is delayed or fails?⌄
Email
[email protected] with your transfer reference number. We investigate all delays within 4 hours and provide a full refund if a transfer cannot be completed.
Which countries can I pay school fees to?⌄
Currently: UK, USA, Canada, China, India, and European Union institutions. School fee payments support USD, GBP, EUR, CNY, and INR. More countries are being added.